To help keep our prices as low as possible, we only accept returns in specific circumstances.

If you receive an incorrect or damaged item, please contact us via the Contact Us page within 48 hours, ensuring you have a clear photo of the issue ready to provide after receiving our email response. We’ll issue a free returns label and process your refund within 2 working days of receiving the returned item.

For missing items, please ensure you have photographs of (a) the external packaging, (b) the courier label, and (c) the contents of what you received, ready to provide after our email response, as these may be required.

As we sell food items, we do not accept returns if you change your mind, in line with UK consumer law (Consumer Contracts Regulations 2013, Schedule 3, Paragraph 1(d)), which excludes perishable goods such as food from the usual right to return. Due to how our system operates, we’re also unable to accept cancellations once an order has been placed, as orders are often processed and packed quickly after checkout.

We encourage all customers to read product descriptions carefully before ordering, to help avoid the need for a return.

Please also check the Best Before End (BBE) date provided on each product page, as many of the items we sell are past their BBE, which is reflected in the discounted price.

If you have any questions about an item, please get in touch before placing your order — we’re happy to help.

Returns FAQs

How quickly will you respond to a return request?

We aim to respond to all customer enquiries within one working day. To help us process your request efficiently, please ensure you have photographic evidence of the issue before submitting your enquiry.

Where do I need to drop off my return?

We will provide you with a Royal Mail label for your return. You can then drop off your parcel at one of Royal Mail’s Parcelshops, including Post Office branches and selected Collect+ stores. You can also use Royal Mail’s Parcel Lockers for a quick and easy return. If you need help finding your nearest drop-off point, we can assist you with that.

Will any amount be deducted from my refund?

If an item is returned in a condition different from when it was sent out, and the damage didn’t occur during transit, your refund may be reduced for each affected item. However, if the item was damaged upon delivery, no deduction will be made. This applies if the wrong item is sent, but you open it.

Why don't you accept returns in every situation?

We aim to offer you the best prices. If we were to accept returns simply because customers change their mind, we would need to factor these returns into the price you pay. By not accepting change of mind returns, we can keep our prices as low as possible.

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