At present, we do not offer expedited postage options. As this is a new website, we want to ensure we can provide excellent service with standard delivery before introducing faster options. We wouldn’t want you to pay for a service that isn’t fully fine-tuned, but once we’ve settled in, we’ll be offering expedited delivery at a great price.

Of course, we can assist. If you’re experiencing a delay or any other issue with your delivery, please reach out via the Contact Us page. We will then raise an enquiry with Royal Mail. Please note that Royal Mail has its own response times, which will affect how quickly we can resolve the issue for you.

We currently only offer Royal Mail for deliveries. This helps us streamline our process and provide you with a better service. We regularly review our choice of courier, and any changes will be clearly communicated on our website.

To keep costs down for our customers, we only accept returns in specific cases. If you receive damaged or incorrect items, we’ll cover the return postage and resolve the issue promptly.

For further details, please see our Returns page.