Delivery Information

Delivery Options

Order Value	Delivery Service	Charge
Under £20	Royal Mail Tracked 48	£2.99
£20 and over	Royal Mail Tracked 48	FREE

Dispatch

Orders are dispatched within 24 working hours of being placed. Working hours exclude weekends and bank holidays. Orders placed on weekends or bank holidays will be dispatched on the next working day.

Tracking

All orders are sent with full tracking via Royal Mail Tracked 48. You will receive a tracking email shortly before dispatch. You can track your parcel using the tracking number provided on the Royal Mail website.

Delivery Times

Estimated delivery is 2–3 working days from dispatch. Some locations, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Wight, the Isle of Man, Jersey, and Guernsey, may take an additional 1–2 working days. Delivery times are estimates and are not guaranteed. During busy periods, dispatch and delivery may take a little longer.

Delivery Coverage

We deliver to all UK addresses, including Northern Ireland and the Channel Islands. We do not deliver to PO Box addresses, BFPO addresses, or addresses outside the United Kingdom.

Your Delivery Address

It is your responsibility to ensure that the delivery address you provide at checkout is accurate and complete. We cannot accept responsibility for orders delivered to an incorrect or incomplete address.

If an order is returned to us due to an incorrect or incomplete address, we will issue a refund for the order minus a £5 charge to cover our costs. You are welcome to place a new order at any time.

Safe Place and Neighbour Deliveries

If you provide safe place or neighbour delivery instructions to Royal Mail, you do so at your own risk. We accept no liability for any parcel that is lost, damaged, or stolen as a result of being left in a safe place or with a neighbour at your request.

Missed Deliveries

If a delivery is attempted and you are not available to receive the parcel, Royal Mail may leave a card and take the parcel to your local sorting office or delivery depot. It is your responsibility to arrange redelivery or collection directly with Royal Mail. If the parcel is returned to us as undeliverable, we will issue a refund minus a £5 charge to cover our costs. You are welcome to place a new order at any time.

Non-Delivery Claims

If your order has not arrived, you must contact us within 14 days of placing your order. Claims made after 14 days will not be accepted. We will investigate the matter with Royal Mail on your behalf. If the parcel is confirmed as lost, we will offer you the choice of a full refund or a replacement, subject to stock availability. This does not affect your statutory rights.

Parcel Forwarding Services

You are welcome to use a parcel forwarding service, however our responsibility for your order ends once it has been delivered to the forwarding company's address. We accept no liability for any loss, damage, contamination, delay, or any other issue that occurs once the parcel is in the possession of a third-party forwarding company. We are not obligated to replace or refund items reported as lost, damaged, or otherwise affected after delivery to a forwarding service.

For Returns and Refunds

For information on returns, refunds, damaged items, and incorrect orders, please see our Returns & Refunds Policy.

Contact Us

If you have any questions about your delivery, please contact us at help@pearcebargains.co.uk.