To help keep our prices as low as possible, we only accept returns in specific circumstances.

If you receive a damaged item, please Contact Us within 48 hours of delivery. Please keep all original packaging, as in some cases we may require the item to be returned to us (at our expense). We will always require a photo clearly showing the damage. Unfortunately, we will not be able to provide a replacement or refund for damaged items if a photo cannot be provided or the item cannot be returned.

For missing or incorrect items, please first check your emails. We always aim to provide accurate stock levels; however, if we are ever short of stock, we will issue a refund and send an email confirmation. If you have not received an email, please Contact Us. Please ensure you have photographs of (a) the external packaging, (b) the courier label, and (c) the contents received, ready to provide after our email response, as these may be required.

As we sell food items, we do not accept returns for change of mind, in line with UK consumer law (Consumer Contracts Regulations 2013, Schedule 3, Paragraph 1(d)), which excludes perishable goods such as food from the usual right to return. Due to how our system operates, we are also unable to accept cancellations once an order has been placed, as orders are often processed and packed quickly after checkout.

We encourage all customers to read product descriptions carefully before ordering to help avoid the need for a return.

Please also check the Best Before End (BBE) date provided on each product page, as many of the items we sell are past their BBE, which is reflected in the discounted price. You will be asked to confirm that you acknowledge and accept the Best Before End date of each product prior to checkout. Therefore, we are unable to offer returns if you were unaware of this.

If you have any questions about an item, please get in touch before placing your order — we’re happy to help.